Welcome to Keswick House
Keswick House Map
Check-In
Check-in at Keswick House is entirely a self check-in process.
- Check in is from 3pm-9pm. Early or late check-in may be available upon request. Please contact us for availability (fees are applicable).
- Once you have acknowledged that you have read the House Rules, we will send you a code for the electric lock on the foyer door and a code for the electric lock on your suite door. See the attached picture for what those look like.
- Keswick House entrance is around the left side of the main house and through the black door. The Retreat is on the first floor to the left when you first enter the foyer. The Loft is located to the right up the stairs. The Studio is located around the left side of the house and down the wooden walkway nearly to the backyard.
- You can arrive at any time during check-in time and use the codes to enter. Please send us a quick text or give us a call so we know that you’ve arrived
(Kendra: 704-654-6505 or Jahan: 704-763-0506)
Location
The address is 248 Keswick Ave. Charlotte, NC 28206
Parking & Transportation
- You will have one numbered on-site parking spot in the driveway marked with your unit number. If more parking is required, there is ample street parking available. Please see the map above for assigned parking spots.
- Nearby transportation includes the CATS bus line which has a stop at both ends of Keswick Ave. (Keswick & Graham and Keswick and Tryon). It also includes the LYNX Blue Line Light Rail. The Light Rail 25th Street Station is a five minute drive away (2227 N. Brevard St. 28206).
-E-Bike and Scooter Rental: Only three blocks away at Camp North End you can rent e-bikes and scooters for use during your stay. Rentals – Rent EBoards Charlotte
Check Out
- Check-out is pretty simple too. When you are ready, bring garbage and recycling outside to the appropriate bins, and tidy up.
-STUDIO ONLY: Set the thermostat back to 70 degrees if it was changed during your stay.
- To avoid additional cleaning fees, please leave the unit tidy and reasonably clean for our housekeeping staff.
- There are no keys to return. Just lock up after yourselves by shutting the door tight and pressing the lock symbol on the lock. Please be sure all other doors are locked as well. The designated checkout time is before 11:00am.
- To avoid any late checkout fees, lock up the doors, and immediately text or email your name and unit number to stamp your departure time (late departure fee: $25 for each hour after checkout time)
- Please let us know if there was anything that we could do to make your stay even better next time. Or let us know what you loved! We’d love for you to come stay with us again and welcome any feedback.
- Don’t forget to give us a review too! Thanks for staying with us.
Where to Find Stuff
- There is an extra key for the suite tethered inside of a lockbox next to every door. If the electronic lock suffers a malfunction please call or message us for the code to release the key. The key has to remain on the tether (there is a steep fee for removal).
- The kitchenette is well stocked with dishes, utensils, oils, and some condiments. We will also provide coffee and tea. The kitchenette has a large deluxe toaster oven, a microwave, and coffee maker, but no cooktop or hot plate. It was intended as a means to make light meals and to heat up leftovers.
- Your towels are folded on the bed. The bed has been made for you.
- We also provide some basic needs like an ironing board and iron also found in the wardrobe or closet, and a hair dryer, shampoo, conditioner, and shower gel all found in the bathroom.
- Basic cleaning supplies are found under the sinks.
- The garbage can and recycling bin are also under the sink. Garbage bins are outside by the parking area.
- There is a washer and dryer in the foyer for the Suite and Penthouse. The Studio has it’s own washer/dryer combo in the unit. We also provide laundry detergent for your convenience.
-There are fire extinguishers in the kitchen and by the front door, as well as a first aid kit under the bathroom sink.
Feel free to text us if there is something that you can’t find.
How Stuff Works
- To operate the electronic door lock, punch in your code and the deadbolt will unlock. To lock, pull the door tightly closed and press the lock button. The deadbolt can be manually locked and unlocked from inside.
-TINY HOUSE ONLY; To unlock the door, enter the code into the lock box. Once it is open, pull the key on its tether to unlock the door then return the key to the box and close it. To lock the door, pull upward on the handle then deadbolt.
- The lights and the fans are operated by the switches and the remotes in the cradles on the wall (please do not remove the remotes from the cradles). The switch for the fan still needs to be in the “on” position for the fan/light to operate.
- The switches are all labeled.
- The TVs have free Netflix and Prime and are Wi-Fi connected. You can use your Fire Stick or other similar device and sign in to watch your apps and programs.
- To Operate Nest Thermostat; Turn the whole thermostat clockwise to increase temperature. Turn the whole thermostat counterclockwise to decrease the temperature.
Wifi
Our fast Wifi is free of charge.
Network Name: keswickhouseclt
Password: keswick248##
Contact Info
We can be contacted through the Airbnb app or website and by email. Best contact method is through the app.
Kendra Elliot: 704-654-6505 kendra.dialectdesign@gmail.com
Jahan Nourbakhsh: 704-763-0506 jahan.dialectdesign@gmail.com
House Rules
- This is a no smoking house. Absolutely no smoking, vaping, or drug use of any kind on the premises. That includes the Juliet balconies, staircases, decks, and patios.
- No sororities, no fraternities, no house parties of any kind, no exceptions.
- People other than those listed in the reservation may not stay overnight in the property, possess the door code, or assume any guest privileges whatsoever.
- No illegal activities allowed on the premises.
- Absolutely no tampering with safety devices such as smoke and CO2 detectors.
-No pets in any of the units at any time.
Any violation of the above rules will result in immediate eviction with no refund, a $250 charge, and additional cleaning fees.
SENSITIVE PIPES: PLEASE BE GENTLE. DO NOT FLUSH ANY PADS, TAMPONS, PAPER TOWELS, TISSUES, Q-TIPS, TRASH, EXCESSIVE TOILET PAPER, OR WET WIPES (EVEN IF IT SAYS “FLUSHABLE”). IT WILL RESULT IN A PLUMBING ISSUE. PLEASE DISCARD ITEMS IN THE TRASH. STEEP FEES ($500+) WILL APPLY FOR ANY PLUMBING ISSUES TRACED BACK TO THIS UNIT CAUSED BY NOT FOLLOWING THIS RULE.
- Candles or other types of open flame are STRICTLY PROHIBITED.
- Absolutely NO CLIMBING over or sitting on railings on either the Juliet balconies or in the Loft.
- To be courteous to the neighbors and other guests at Keswick House, keep the noise down after 9pm.
- Please keep food out of the bedroom areas.
- Please turn off the HVAC prior to opening windows or sliding doors.
- Please do not remove the fan remotes from their cradles on the wall.
-Please limit laundry area use to between the hours of 9am and 9pm.
- In the rare instance of electronic lock failure, in which you need to use the physical key, located in a box next to the door, please be reminded that removing it from the tether or failing to lock it back up comes with a steep fee of $500.
-Keswick Studio Unit Only: The Studio has two 13” steps up to the raised bed platform. Guests unable to navigate the steps should please inform us within 24 hours of booking for a full refund or Unit change, if available.
-Once you have read the House Rules, please message us “I ACKNOWLEDGE THAT I HAVE READ AND HAVE NO PROBLEM COMPLYING WITH THE HOUSE RULES.”
FAILURE TO FOLLOW HOUSE RULES MAY RESULT IN IMMEDIATE EVICTION WITHOUT REFUND.
Maintenance Emergencies
If there is a maintenance emergency, please call or text us immediately. Kendra can be reached @ 704-654-6505 all day, any day of the week. Jahan can be reached for emergencies @ 704-763-0506 after 10pm.
Medical Emergencies
Dial 911 for any true emergency.
There is a first aid kit under the bathroom sink and a fire extinguisher by the unit door. There are also smaller fire extinguishers in the kitchen.
2838 The Plaza, 28205
210 E. Trade St., 28202
Novant Health Presbyterian Medical Center Emergency Room
200 Hawthorne Ln, 28204
Atrium Health Mercy Emergency Department
2001 Vail Ave., 28207
Activities, Events, and Dining
See our Things To Do page for a map of local places to visit and eat.
We’d also be happy to recommend any activities or restaurants you are looking for by phone or text or email.
More;
Events in Charlotte this weekend (click to view)
Things to Do in Charlotte (click to view)
Tours in Charlotte (click link to view)
Adventures in Charlotte this Season (click link to view)